Buzz Bingo Customer Service

Customer service. Complaint: Customer service. 1 year ago - We have posted a tweet about your new complaint about Buzz Bingo. File Buzz Bingo complaint. Licensed and regulated by The UK Gambling Commission (000-002355-R-328947-001) for UK customers playing on our online sites or in our land-based bingo clubs. Buzz Bingo is a registered I.B.A.S operator. Buzz Bingo is fully committed to supporting Responsible Gambling. The “Postcode Bingo” Game. A game which is easy to play while advisors are taking calls is “buzzword bingo”. However, this game runs the risk of delivering a negative experience if advisors try to use all the words on their card at once. So many contact centres choose to play postcode bingo instead.

• Customer Service Bingo Card
• Buzz Bingo Customer Service 24 Hour

The partnership between Buzz and EC Outsourcing formed in August 2018, when Buzz launched its bingo halls and online gaming platform.

Buzz had a need for 25 chat hosts to manage its online bingo chat rooms. Buzz was looking for a fresh and lively team of people to bring fun and vibrance to its chat rooms and keep customers engaged and entertained.

Six months later Buzz made the decision to extend its onsite customer service team to EC, and we now have an established team of 18 customer service advisors working alongside Buzz’s in-house and customer service team.

EC recruited and trained agents who were representative of the fun and vibrant buzz bingo brand. Employees were in place and trained ready for the launch.

Due to our level of experience in the industry, our strategies are executed regularly and are proven to provide an unrivalled level of ROI for clients, meaning we are experts in enhancing brand awareness and driving sales. We were able to identify the right tactics most likely to engage Buzz’s online customer base, identifying new and innovative ways to promote an excellent customer experience and provoking customer loyalty.

“EC Outsourcing have always been well regarded in the gaming industry, given their level of finely tuned experience in this sector. Having worked with various reputable brands in the past, we were confident we’d see a profitable ROI when choosing the partnership.

“EC understood our need from the off and were able to allocate the necessary resources ready for the launch of our online site. The campaign hit the floor running, and six months later we decided to extend our customer service work stream to EC, to further drive innovation and customer satisfaction. We really feel like EC ‘get’ our brand and the importance of injecting energy and excitement into the campaign.

“EC has become an essential part of our business in many ways, and we are excited to see how this could evolve in the future.”

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LATEST NEWS

With the experience of the consumer now being one of the leading drivers in commerce, customer service is more critical to success than ever before. How a business caters to the needs of customers and more importantly, how a business is able to make a customer feel, is arguably to single most important factor in deciding whether a transaction will take place.

Buzz Bingo Customer Service 24 Hour

The ability of a business to attract and retain customers depends largely on how they are able to deliver outstanding customer service, with the age of online reviews giving further importance to this ability. This is why businesses of all sizes and sectors need comprehensive customer service objectives to ensure they’re delivering.

Read on to find out the five most important customer service objectives that every business needs.

Connecting Emotionally with Customers

Giving customers an experience that resonates emotionally with them translates to sales and brand loyalty. This is the reason that Apple invests such huge resources into their Genius Bar service in their stores.

The point of the Apple ‘Geniuses’ is to give an impression of total dedication and care the needs of the customer, which in turn helps them feel that they are receiving a premium service. An emotionally resonant customer service experience requires time to be made for each individual customer.

Universal Customer Care

This brings us onto the next key objective; universal customer care. This means that a business should be easily and widely accessible to customers for any reason. When done successfully it looks a lot like the digital customer service offered by gaming company Buzz Bingo, which offers round-the-clock customer service and an easy-to-use live chat feature that customers can access for smaller, simpler queries.

A business must feel completely accessible and contacting a customer service agent should take less than a minute.

First Contact Resolution

Resolving a customer service issue the first time indicates good performance. Studies have shown that is a customer have to contact a company a second time for a single query, their satisfaction drops by as much as 90%. Having the resources and capability to deal with a customer service situation as and when it occurs is absolutely crucial if you want to retain customers and drive up sales.

Consistent Experiences

Customer service should not only be outstanding 100% of the time – it should also be consistent. If a customer has a completely different experience the second time around, even if that experience is a better one, it will give the impression that staff are poorly trained and that the company does not actually care enough to have a system in place.

The global airline Emirates goes to great lengths to ensure that an experience flying with them is the same, whether you’re flying London to New York or Shanghai to Tokyo. Ensure that all staff members in customer-facing roles have a comprehensive and consistent training experience. Every customer deserves equal treatment, and an impression of unfairness can be one of the biggest killers of sales and brand loyalty.

At the end of the day, customer service is all about sales. Your customer should be seen as your most precious asset and partner and treated accordingly, or they’ll go elsewhere.